Satisfaction Guarantee

Your Absolute Satisfaction is Guaranteed

We're confident that you'll be delighted with your TheTexCritter® purchase. That's why every product purchased from the TheTexCritter.com® website is backed by TheTexCritter.com's Satisfaction Guarantee.

If you are not, completely, satisfied with the condition and quality of your purchase, for any reason, let us know. We will promptly replace the item or give you a refund. It's that simple.

Returns

• If possible, please return items within 30 days.
• Write the reason for your return on the back of your packing slip. Enclose the slip in the carton, wrap the package securely, and send it to the address on the back of the packing slip.
• If you do not have your packing slip, please include the reason for return, along with your name, e-mail address, and phone number (so we may call you with questions) and send the package to the following address:

         The Tex Critter
         PO Box 6464
         Lawton, OK  73506

• For your protection, please use UPS or Insured Parcel Post for shipment.
• A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges are not refundable unless a result of an error by The Tex Critter®.

Exchanges

Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.

Questions?

If you have questions about your return, please contact us at the above address. Be sure to include the information on your packing slip in your correspondence.